Sun Capsule Technical Support

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  • Unit Does Not Start

  • The unit starts up then shuts down or doesn't start up at all

    Possible Reason #1: Circuit Breaker
    Solution: The circuit breaker at the electrical panel of the salon could be in the off position. Check the circuit breaker to make sure it is in the on position. Sometimes circuit breakers will not visually appear to have been tripped even though they have. To ensure that it is not tripped ,flip it off and then on.

    Possible Reason #2: Low Voltage
    Solution:
    1. Most Sun Capsules tanning booths have an internal voltage meter on the control panel fixture (first fixture on the right as you walk in the unit). Confirm this meter reading matches the voltage requirements for your Sun Capsule model. If a buck boost transformer is installed, it may need to be rewired to bring the voltage up to the required range. This needs to be performed by a certified electrician.
    Danger: The Sun Capsule tanning booth system contains high voltage that can cause serious injury or death if not properly serviced. The following should only be performed by a licensed or qualified technician.
    2. There may be a loose wire connection within the buck boost transformer.
    3. If a buck boost transformer is not being utilized, then one may need to be installed to bring the voltage up to the required range.


    Possible Reason #3: Emergency Shutoff Switch

    Solution:
    1. The emergency shut off switch is located on the control panel fixture. Make sure the emergency shut off switch is on the "ON" position. If the switch is on the "OFF" position the unit will not turn on.
    Danger: The Sun Capsule tanning booth system contains high voltage that can cause serious injury or death if not properly serviced. The following should only be performed by a licensed or qualified technician.
    2. The emergency switch can also be faulty. Pull off the two wire connections and slide the clips into each other and wrap them with electrical tape. Start a tanning session to the unit. If the unit runs as normal, replace the emergency shut off switch.


    Possible Reason #4: The Timer Cord
    Solution:
    1. The timer cord may be too long. If additional timer cord was added to the original length of cord extending it over 90 feet, it is too long for the 12v signal to carry back to the unit.
    2. Verify the timer cord is plugged in at both sides of the cord. One end plugs into the timer and the other end plugs into the junction box sitting on top of the Sun Capsule.
    3. It may be a faulty timer cord due to a cut and spliced causing a weak or broken 12v signal.
    *To determine if the timer cable is too long or faulty, unplug one end of the cord from the timer. Unplug the other end of the timer cord from the junction box. Eliminating the additional cord completely, plug the Sun Capsule timer directly into the junction box. Set time on the timer. If the unit starts up, the problem is in the timer cord and the cord should be replaced.

    Danger: The Sun Capsule tanning booth system contains high voltage that can cause serious injury or death if not properly serviced. The following should only be performed by a licensed or qualified technician.

    Possible Reason #5: The Timer
    Solution:
    The timer may be faulty. To determine if the timer is faulty, unplug the timer cord from the junction box. Bend a metal paperclip into a "U" shape. Insert one end of the paperclip into the first hole (green) and the other end into the third hole (black) of the timer terminal on the junction box. (The holes should be positioned counting down from the top). This will eliminate the timer from the equation. If the unit turns on, replace the timer.
    *Note: This applies only to VHR Sun Capsules utilizing a 5 wire terminal in the junction box.


    Possible Reason #6: Low Voltage Transformer
    Solution:
    The 12/24v low voltage transformer may have failed. With a hand held voltage meter test the incoming voltage on the primary side of the transformer. The primary side of the transformer should read approximately 230v at connections 1 & 4. Then test the secondary side of the transformer. Across connections 5 & 6, it should read 12v. Across connections 5 & 8, it should read 24v. If there is no voltage reading on the secondary side of the transformer, replace the transformer.

    Possible Reason #7: Contactor
    Solution:
    The main contactor may have failed. The 24vt side of the low voltage transformer pulls in the 24vt coil inside the main contactor. If the secondary side of the low voltage transformer reads 24vts, then the main contactor may be faulty. Replace the Contactor.
    *Low Voltage will also cause a contactor to not engage.


    Possible Reason #8: Sunlamp Start Switch
    Solution:
    The sunlamp start switch may be faulty. Bypass the start switch to find out if it is faulty. Pull wire connections #1 & #2 off the sunlamp start switch and isolate them separately. Start a tanning session to the unit. If the unit starts, replace the start switch.


    Possible Reason #9: 5 Amp Circuit Breaker

    Solution:
    One of the 5 amp circuit breakers leads to the transformer and timer. This breaker could be faulty. If the 5-amp is popped, try pushing it back in. If it pops out again, replace it.

    If the 5-amp circuit breaker is not popped out, it may still be faulty. To bypass the breaker, take the two connections and put them together. If the unit starts, replace the 5-amp circuit breaker.

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